Important! Please read this first.
- Please note that some organizations with firewall software on their computers or networks have reported difficulty accessing eGRANT. You will likely need to change the PRIVACY settings on your firewall software, adding the eGRANT web site to your list of sites with special access permissions. The most important permissions to allow are COOKIES, REFERER, BROWSER and EMAIL. If you have questions regarding how to change your PRIVACY settings, contact your firewall software provider. If you are on a network, speak with your network administrator.
- If your browser does not accept COOKIES, you will have difficulties accessing the eGrant using your log in and password.
Please make sure if your browser accepts cookies, following this process.
For Microsoft Internet Explorer:
1. Go to "Tools" -> "Internet Options" on the menu at the top of the window.
2. Click on the "Privacy" tab on the "Internet Options" window that opens.
3. Click on the "Advanced" button under the "Privacy" tab.
4. In the "Cookies" section make sure that the "Accept" radio button is selected under both First-party and Third-party Cookies.
5. Then, click "OK" twice to go exit the "Internet Options" window.For Netscape:
1. Go to "Edit" -> "Preference" on the menu at the top of the window.
2. Click "Cookies" under "Privacy & Secutiry" menu in the Preference.
3. Make sure that either "Enable cookies based on privacy settings" or "Enable all cookies" is checked.
4. Click "OK" and exit.
Username and Password Problems
- What if I forget my password or login name?
If you forget your password, enter your login name in the Login Name text box and click the 'Login' button. The page will show the password hint entered when you registered in the eGRANT system.
If you forget both your login name and password, click the "Forgotten Password" link next to the Login button. The new page will ask you to type in your email address. If your email address is found in the eGRANT database, you will receive your login name and password via email.
If you fail to find out your login name and password in any way, please contact CAMT Demonstration eGRANT . The contact information of CAMT Demonstration eGRANT can be found here.
- How do I change my login name and/or password?
When you log in the eGRANT system, you will be in the grant menu page. On the top menu bar in the grant menu page, there is 'Applicant Profile' button. Clicking the button will lead you to your profile page. There are three icons on the top green bar in the applicant profile section. Click 'Security' icon. You can change your login name or password in the Security page. Please don't forget to click 'Save and Proceed' button to save your changes. Clicking 'Grant Menu' button on the top menu bar leads you to the grant menu page.
- What is the Applicant Profile?
There is a applicant profile button on the top menu bar in the grant menu page. By clicking it, you can move to the application profile section. There are two different pages in this section: Applicant Information and Security.
- The Applicant Information page allows you to change your contact information. (name, address, phone. etc.)
- The Security page allows you to change your login name, password and password hint.
Data Entry Tips & Tricks
- My numbers disappear when I enter them.
eGRANT is designed to ensure that fields requiring numbers zero out if non-numeric characters are entered into them. The only exception to this is "-" (used for negative numbers). Commas are removed automatically; an entry with any other non-numeric character (including spaces!) will be zeroed out.
- The date/phone/zip code field won't let me enter my data.
Certain fields require you to enter data in a particular format. If you fail to match that format, the content for that field will disappear. Requested formats may be found next to the label for that field and might look something like this:
The above field will not allow you to enter data that does not match the format indicated. This is to ensure data consistency for the agency. If you've tried entering data in the requested format and it still refuses to display, then you may be including extra spaces in front of, after or within the data. Formatted data may not include any spaces. If the data you wish to enter cannot match the format requested, you need to contact the administrator for your eGRANT. If you've double-checked that the data meets the requested format and it still will not allow you to save, then you've likely found an error in eGRANT. Please report the error to your eGRANT administrator. See Reporting Errors below. - My data refuses to save.
If you entered data once and, upon returning to the page, discover that data is missing or has not been updated, there are a few steps you can take:
- Use the back button on your browser until you see the data entry page with the correct data in
it. Try submitting the data again.
- Right-click (for Mac users: hold down the control key and click) the bottom, data-entry portion
of the screen and select Refresh/Reload. Sometimes your browser will save a copy of a web page on
your hard drive. This is called "caching" and is a method used to make more efficient use of the
web. Refreshing the page forces the browser to contact the eGRANT server and retrieve the latest
version of your data.
- Open the Summary version of your application. If the correct data appears in the summary, then
the problem is definitely a caching one. Try closing all open browser windows, opening a new browser
and returning to the page in question.
- If your data still does not appear, then you've likely found an error in eGRANT. Please report the error to your eGRANT administrator. See Reporting Errors below.
- Use the back button on your browser until you see the data entry page with the correct data in
it. Try submitting the data again.
- I'm having trouble with my narrative.
In applications that require lengthy narrative responses, you might want to write and save these in a word processing program (for purposes of spell check, ease of use and ease of saving). Then cut and paste responses into the appropriate application fields. Please note, however, that formatting will NOT transfer to the eGRANT application fields (i.e. no bold, underline, bullets, tabs, or special characters including typographer’s quotes, etc.). To emphasize text you can use all CAPS or extra spaces. To simulate bullets, you can use asterisks. Any character on your keyboard will transfer (&, $, ~, ", *, +), but the special characters that Word is usually set up to automatically convert will not. For example:
Okay NOT " " “ ” ' ’ 1/2 ½ * 
- – -- — 1st 1st These characters may seem fine while viewing in eGRANT, but when you merge the information into the PDF file, odd symbols will appear (e.g., typographer’s quotes [“ ”] will become ™ symbols). Typographer’s quotes and other special characters mentioned above may be shut off in Microsoft Word by following these instructions:
- Click "Insert" on the main toolbar
- Click "Auto Text" on the drop-down menu
- Click "Auto Text" on the second drop-down menu
- Click "Autoformat as you type" tab in new window
- Under "Replace as you type," deselect "‘Straight Quotes’ with ‘Smart Quotes’" and any others you might use within your text
- Under "Autoformat" tab, deselect same box(es).
The Center for Arts Management and Technology would like to offer special thanks to Renee Tertin, Wisconsin Arts Board, for the above FAQ entry.
PDF/Summary Problems
- When I try to view my summary, all I see is a broken link.
If this is the case, it's likely you don't have Adobe Acrobat installed. Adobe Acrobat Reader is a piece of software that allows you to view and print PDFs (Portable Document Formats) on your computer. You may download it for free from Adobe's website. Once installed, you will be able to view your summary without error.
- When I view my PDF, the data I entered doesn't display.
If you're using a Macintosh, this is probably due to your operating system. OS X comes with a native PDF reader. Your browser is likely using this PDF reader to display your summary. Unfortunately, this reader doesn't recognize the tool we use to fill the PDF with data. If you open the same PDF using Adobe Acrobat Reader, however, you'll find that the data does exist within the PDF.
Reporting Errors
- What is considered an error?
This is a question best answered by listing what we do and do not consider errors:
These are considered errors:
- "This page cannot be displayed."
- Text prints to the window without a "Proceed to:" navigation box at the bottom of the page. The exception to this is the "eGRANT Submission" page.
- The browser warns you that errors exist on the page that may cause it to function incorrectly.
- Budgets and other calculated fields fail to total correctly (e.g., your Total Income obviously doesn't match the entries contributing to it).
- The browser stops working and nothing appears on the page.
- Pages fail to save data.
- Fields requesting a particular format report an error even when the correct format is used.
- At any time you see a message that looks like this:
Microsoft VBScript runtime error '800a000d'
Type mismatch: 'rstApp'
/grant_menu.asp, line 86
These are not considered errors:
- Pages take a very long time to load. This is usually due to network traffic.
- The browser displays "Server cannot be found." This is also most likely due to network traffic.
- What should I do when I find an error?
First and foremost, you need to report the error to the eGRANT Administrator. We'd prefer you do this via eGRANT's Bug Reporter. Using this interface will ensure that your eGRANT administrator, as well as eGRANT's developers, receive the information necessary to resolve the issue. You may even enter your email address if you'd like to be notified when the problem has been rectified.
Fill out the Bug Reporter Form as thoroughly as you can. The more information you provide us at the outset, the quicker we can squash the bug and get you back on track.